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Starting your online store

Buying products for your shop: from sample to first order

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A good first purchase fits real customer needs, available cash and your ability to fulfil orders. The lowest unit price is not automatically the best choice. Begin with one product group and document the quality you intend to promise.

Start with a specific customer need

Talk to prospective buyers and record intended use, dimensions, delivery expectations and objections. A compliment is not purchase evidence. Ask what they currently use and why they might switch. Turn this into a specification so suppliers receive the same request.

Compare five sourcing routes

Compare minimum quantities, payment terms, transport, defect remedies and safety documentation alongside unit prices. The best route can differ by product. A small trial batch may justify a higher unit cost if it avoids a large mistaken purchase.

Wholesalers

Ask whether minimum quantities apply per size, colour, item or order. Ten units per colour can create very different stock from ten units in total. Obtain written confirmation of availability and reorder lead times, and check permission to use product images.

Manufacturers and private labels

Direct manufacturing is one route to an own brand. Private label through an intermediary, making goods yourself and print-on-demand are alternatives. Ask about tooling, labels, test documents and design ownership; establish your role as manufacturer or importer.

B2B platforms

A supplier profile or rating does not replace checks. Verify business details, payment terms and the contractual seller. Keep the quote, specification and correspondence so you can demonstrate discrepancies later.

Local suppliers

A nearby supplier may enable visits or small repeat orders. Do not assume better quality or faster delivery: agree delivery terms and measure the first order. Compare total transport and handling costs.

Without your own inventory

Dropshipping and print-on-demand reduce stored stock, but still require samples, working capital and returns handling. Suppliers may demand payment before your provider pays out. Responsibility to your customer remains.

Choose a trial quantity

Set an affordable loss limit first. Fictional example: twenty units at €8 and €40 inbound shipping tie up €200 excluding VAT. Add samples and packaging. Do not buy extra just to reach a free-shipping threshold if that consumes your cash reserve.

Calculate contribution rather than a markup rule

Fictional amounts excluding VAT, assuming deductible input VAT: €25 revenue − €10 landed goods − €5 shipping/packaging − €0.50 payments − €1 returns allowance − €3 acquisition = €5.50 contribution before labour and overheads. Ten minutes at €24 per hour adds €4 in economic labour cost. A purchasing markup of 2.5 or 3 guarantees nothing.

Check the supplier

Ask who assesses defects, pays return transport and issues refunds. Record critical specifications in writing. For EU sales, establish applicable safety, traceability and any sector-specific requirements.

Test a sample as a customer

Give the sample a checklist of expected dimensions, material, finish and included information. Record observations and photograph discrepancies. Agree what will be checked on subsequent deliveries and when a batch will be held for investigation. One good sample does not automatically approve future deliveries.

Receiving and inventory

Count each variant, isolate damaged items and record purchase cost and location. Separate saleable stock from returns under review. Use actual sales to decide replenishment frequency.

Avoid these purchasing mistakes

Buying a large batch on enthusiasm, overlooking import charges and leaving no refund reserve can make a cheap order expensive. Decide using the complete cash forecast, including photography, storage and customer-service time.

Frequently asked questions

Can I reclaim all VAT? Only where your circumstances and deduction rules allow it; the Dutch KOR, for example, restricts deduction. Does private label require dealing directly with a factory? No. Is a small first order safe? It limits financial inventory exposure but does not replace product checks.

Place an informed first order

Choose an approved sample, agreed specifications and a quantity within your loss limit. Read the practical supplier checklist and check VAT treatment before paying.

Sources and checks

Primary sources checked on 26 October 2026: European Commission: product safety; Belastingdienst: administratie.

From an idea to your own online store.

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